Commitment Communication

Introduction

PennyMac consists of multiple departments enlisted to help best serve correspondents. The following chart helps identify the quickest route to the desired team.

Market Open in the chart below is noted by PennyMac on any given business day based on the date/time PennyMac’s Mandatory Trade Desk and Best Efforts Lock Desk opens for business, typically noted by PennyMac’s first posting of the Best Efforts rate sheet.

Commitment Communication Chart

Commitment Communication (Monday through Friday, excluding Holidays)

Commitment

Option

Hours

Email

Phone

Bulk, Bulk AOT,

Live Pricing / Commitment Requests

Market Open to 2:00 PM PT

Send email to ["AgencyTrading"].

866-595-8123

All Other Requests

7:00 AM to 6:00 PM PT

Send email to ["correspondentmandatory"].

 

 

800-736-6938

(800-PENNY-38)


Best Efforts

Live Pricing / Commitment Requests

Website: 7:00 AM to 8:00 PM PT

Phone/Email: 7:00 AM to 5:15 PM PT

Send email to ["correspondentbest"].

All Other Requests