Commitment Communication

Introduction

PennyMac consists of multiple departments enlisted to help best serve correspondents. The following chart helps identify the quickest route to the desired team.

Market Open in the chart below is noted by PennyMac on any given business day based on the date/time PennyMac’s Mandatory Trade Desk and Best Efforts Lock Desk opens for business, typically noted by PennyMac’s first posting of the Mandatory rate sheet indication and Best Efforts rate sheet.

Commitment Communication Chart

Commitment Communication (Monday through Friday, excluding Holidays)

Commitment

Option

Hours

Email

Phone

Bulk, Direct Trade

Live Pricing / Commitment Requests

Market Open to 2:00 PM PT

Send email to ["AgencyTrading"].

866-595-8123

All Other Requests

7:00 AM to 6:00 PM PT

Send email to ["correspondentmandatory"].

 

 

800-736-6938

(800-PENNY-38)


Assignment of Trade

New Assignment Requests

7:00 AM to 4:00 PM PT

 

Send email to ["correspondentaot"].

 

Trade Agreement Documentation / All Other Requests

7:00 AM to 6:00 PM PT

Best Efforts

Live Pricing / Commitment Requests

Website: 7:00 AM to 6:00 PM PT

Phone/Email: 7:00 AM to 5:15 PM PT

Send email to ["correspondentbest"].

All Other Requests